Support
Need help with one of our apps? Email us and a real person will get back to you, usually within two business days.
What to include
To help us solve the problem quickly, please tell us:
- Which app you're using and its version
- Your device model and iOS or Android version
- What happened, and what you expected to happen
- Screenshots or a screen recording, if you can
Frequently asked questions
How do I request a refund?
Purchases are processed by the store you bought from, so refunds are handled there too. On iPhone or iPad, request one at reportaproblem.apple.com. On Android, follow Google Play's refund guide.
How do I cancel a subscription?
iPhone or iPad: open Settings, tap your name, then Subscriptions. Choose the subscription and tap Cancel Subscription (Apple's guide).
Android: open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions. Choose the subscription and tap Cancel subscription (Google's guide).
How do I restore a purchase on a new device?
Sign in with the same Apple Account or Google account you used to buy it. Purchases normally carry over automatically, and you can also use the Restore Purchases option in the app's settings where available.
How do I delete my data?
Email us from the address associated with your account, or include enough detail for us to identify your data, and we will delete it. See our Privacy Policy for more.
I have a feature idea.
We'd love to hear it. Send it to contact@jbsoftwareworks.com. We read every suggestion.